Return Policy

Everything we do at Petals & Promises Prom is to help you have FUN and know you are BEAUTIFUL. We want to do everything that we can BEFORE you make a purchase to make sure that it's the right dress for you.

Because many of our dresses are one-of-a-kind, we aren't able to do any sort of exchanges for dresses. 

Please make sure you know your measurements and carefully check size measurements included in each dress description.   Please call or message us if you have any questions about sizing.   

If the dress is damaged upon arrival immediate notification must be given (within 24 hours of arrival).

If you have any question, comment, concern, advice, or criticism please reach out and contact us. We would absolutely love to hear from you!